shipping and returns policy

SHIPPING
All artwork is printed on demand and will ship approximately 4-6 weeks from date of order.

All prints and products are final sale, non-returnable and non-exchangeable. 

If your order is returned and needs to be reshipped due to an incorrect or undeliverable address, additional shipping fees and/or international taxes will apply. 

When placing your order, please take a few moments to verify that the shipping address you have provided is correct. We cannot assume responsibility for shipping charges, additional shipping charges or replacing items that are misdelivered because of an incorrect or undeliverable address entered at the time the order was placed.

DAMAGES/INCORRECT ORDER DETAILS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any damaged prints purchased through www.e-collage.com are eligible for replacement. We require all damaged and incorrect prints be returned to our studio for replacement. We must receive written notification as well as photo documentation of damages within 30 days of receiving item. After 30 days, we will no longer replace an item.

To start a return due to a damaged product, you can contact jimgunnell@e-collage.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at jimgunnell@e-collage.com.